At Enrichope•Pearl, we are deeply committed to the meticulous craftsmanship of each individual pearl, ensuring they are crafted with meticulous care and attention to detail. We recognize that occasionally, despite our diligent efforts, you may find the need to consider returning or exchanging a product. Kindly take a moment to acquaint yourself with our return and refund policy outlined below:

Quality Issues

Should your pearl piece encounter any rare instances of quality issues, we extend an authorized return option for exchange or refund within 30 days of delivery. If you find yourself not entirely satisfied with your purchase, please reach out to us at enrichopeinc@gmail.com to initiate the return or exchange procedure. When reaching out, kindly provide a brief explanation for the return, accompanied by clear photographs of the item, a duplicate of the original receipt, your current residential address, and contact number. To expedite the return process, please ensure the item is returned in its original packaging, along with the original sales receipt.

Final Sale Policy

All our jewelry pieces are custom-made and considered final sale as part of our special offers. Please carefully consider your purchase, as we do not accept any returns or exchanges unless there is a quality issue. If you have any questions about the product details or would like more information, please feel free to contact us via email, social media platforms, or other channels. Your satisfaction is our top priority, and we are here to assist you every step of the way.

Thank you for choosing Enrichope•Pearl for your pearl needs. Your trust and satisfaction are of utmost importance to us. Future questions please feel free to contact us with email：enrichopeinc@gmail.com